Terms & Conditions

These terms cover two things: using this website, and buying services from Nodera Systems. Section 2 is the supplier information the Electronic Communications and Transactions Act requires us to publish.

Effective 6 August 2026 · Version 1.0

1. Agreeing to these terms

By using this website you accept the terms in sections 1 to 3 and 11 to 14. By engaging us to supply services you accept all of them. Where we sign a separate written proposal, quotation or service agreement with you, that document takes precedence over these terms wherever the two differ.

2. Supplier information

Published in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002.

3. Using this website

• The content here is provided for general information. We keep it accurate and current as far as we reasonably can, but we don't warrant that it is complete or error-free.
• Nothing on this site is a binding offer. A contract comes into existence when we both sign a proposal or service agreement, or when you pay a deposit against one.
• Examples, screenshots and system illustrations shown on this site are illustrative of how the product works. They are not records of any client's actual results.
• Don't use this site unlawfully, attempt to gain unauthorised access to it, or interfere with its operation.
• Where we link to another site, we don't control it and aren't responsible for its content.

4. What we supply

We install and manage customer systems built on a licensed third-party platform, which we configure, brand, support and operate on your behalf. Depending on the plan or scope agreed, that may include a central CRM, a unified inbox across WhatsApp, email, SMS and social channels, missed-call follow-up, appointment booking, reminders, follow-up sequences, review requests, reporting, and where separately agreed, website or application development.

The specific scope for your business is set out in your proposal. Anything not listed there is out of scope and quoted separately as a change order at our published rate.

5. Prices and payment

• All prices exclude VAT and are quoted in South African Rand.
• Setup fees are once-off and payable in full before the build starts. For Systems Partner and development work we may agree 50% on start and 50% on handover.
• Monthly management fees are payable monthly in advance by debit order or a card on file.
• Message and communication costs — WhatsApp, SMS, email volume and phone numbers — are billed by usage as a pass-through, at cost plus the payment-handling cost. You see the usage on your dashboard and you set the cap. Most businesses spend between R150 and R400 a month.
• Advertising spend, where applicable, is paid by you directly to the platform and is never routed through us.
• Development work is quoted against a written scope, with a 50% deposit and stage payments against agreed milestones.
• Prices are reviewed annually. An existing client's recurring fee is not increased in their first year.
• Overdue amounts may attract interest at the rate prescribed under the Prescribed Rate of Interest Act, and we may suspend services on written notice while an account is in arrears.

6. Term and cancellation

• Minimum term is 3 months on Foundation and Growth plans and 6 months on Systems Partner, running from the date your system goes live.
• After the minimum term the agreement continues month to month, cancellable by either party on 30 days' written notice.
• Setup fees are not refundable once the build has started, except under the guarantee in section 7.
• Either party may cancel immediately, in writing, if the other commits a material breach and fails to remedy it within 14 days of being asked to.
• On cancellation you may export your data, and we will help you do so. We do not hold data hostage.

7. The 30-day working guarantee

8. What we need from you

Delivery depends on a few things only you can provide:

• Accurate information about your business, services and pricing.
• Access to the accounts we need to connect — your website, Google Business Profile, social pages and phone system.
• A named person who can answer questions and approve wording.
• Attendance at onboarding and handover.
• Confirmation that any customer data you give us to import was lawfully obtained and that you are entitled to give it to us.

9. Third-party platforms

Your system runs on third-party infrastructure that we license and manage — including the CRM platform, WhatsApp Business through Meta, telephony providers, and payment gateways. We are responsible for how we configure and operate those services for you. We are not responsible for their own availability, pricing changes, policy changes, or decisions they make about accounts, and we can't guarantee any outcome that depends on their approval.

Where a platform changes its pricing or terms in a way that materially affects your service, we will tell you as soon as we know and agree the way forward with you before anything changes on your account.

10. Data, POPIA and ownership

• Your customer data is yours. You own it, you can export it at any time, and it leaves with you if you leave.
• For your customer data, you are the responsible party and Nodera is the operator under POPIA. We process it only on your documented instruction.
• A signed Operator Agreement is required before we import or process any of your customer data. This is not optional and we will not start without it.
• You are responsible for having a lawful basis for the data you give us, including consent where POPIA requires it. We will tell you if we think a campaign you've asked for isn't compliant, and we will decline to run it.
• Every system we build includes consent capture, opt-out handling and a suppression list honoured across all channels.
• How we handle your information, as opposed to your customers', is set out in our Privacy Policy.

11. Intellectual property

The Nodera name, logo, this website and its content, and our templates, workflows, documentation and methods remain ours. On full payment you get a non-exclusive, ongoing right to use the system we configured for you, for your business, for as long as your agreement runs.

Content you give us — your logo, copy, images and customer data — remains yours. You grant us the right to use it only to build and run your system.

Unless you ask us not to, we may describe the work in general terms as a case study, and may name your business as a client. Any specific figures or results will only be published with your written approval.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act where it applies to you.

Subject to that:

• We are not liable for indirect or consequential loss, including lost profit, lost business or loss of goodwill.
• Our total liability arising from the services in any 12-month period is limited to the fees you paid us in that period.
• We are not liable for failures caused by third-party platforms, by connectivity or power interruptions, or by anything outside our reasonable control.
• We do not guarantee any particular number of leads, bookings or revenue. What we deliver is a working system; the results depend on your market, your pricing and how you use it.

13. Governing law and disputes

These terms are governed by the law of the Republic of South Africa. If something goes wrong, talk to us first — we would far rather fix it than argue about it. If we can't resolve it within 30 days, either of us may refer the dispute to mediation, and failing that to the courts of South Africa, which both parties consent to.

14. Changes to these terms

We may update these terms. The version and effective date at the top tell you which version you are reading. Changes affecting an existing client's agreement will be communicated in writing and will not apply retroactively to work already agreed.

15. Contact

Nodera Systems
reynard@nodera.co.za
071 873 4307